Terms and conditions

PAYMENT METHODS

Site developed by avocadobio.com

VAT number 01349770808

Bio operator IT-BIO-021.380-0030364.2024.001

Warning ! Please read the conditions below carefully and then download or print them.

The AvocadoBio.com site (hereinafter the "Site") is owned by the Azienda Agricola Marando Nicola (hereinafter the "Company") with registered and administrative headquarters in Via San Martino 17 Sant'Ilario dello Ionio (RC) - P.I. 01349770808, registered in the register of companies of Reggio Calabria N ° REA RC-157231, and carries out e-commerce activities with subjects who are identified by the data entered when completing the registration form (hereinafter referred to as "Customer") and observes the law on distance selling (Legislative Decree 206/2005).

- Premise

This contract includes the privacy policy available on https://www.avocadobio.com/privacy-policy and the Cookie policy available on https://www.avocadobio.com/cookie-policy. If one or more provisions of the Terms and Conditions of Use are declared invalid under the law, of the regulation or following a decision by a court with jurisdiction, the other provisions will continue to have full force and effect.

- General conditions of Sale

These are the only general conditions of sale applicable and replace any other condition, unless otherwise stated in writing. The Company reserves the right to modify these general conditions of sale at any time; it is therefore necessary to re-read them before placing a new order on the Site. The last update date of these conditions is indicated at the bottom of the document. These changes will be immediately opposable to the Customer, starting from their dissemination, but will not apply to previously concluded contracts. It is assumed that, by confirming his order, the Customer has read and accepted without reservation these general conditions of sale which he will have already viewed and accepted as an obligatory step in the purchase on the Site. This is in order to fully satisfy the condition referred to in articles 52 and 53 of Legislative Decree 206/2005 and subsequent amendments.

- Products
It should be noted that the images of the products offered on the Site have the sole purpose of presenting them for sale and may not faithfully represent their characteristics and quality, differing in color and size. The weights of the products offered on the Site are to be considered indicative. The actual weight is determined only at the time of preparation of the product, and can vary up to 10% more or less than what is indicatively proposed on the Site. However, the price will not undergo any change with respect to what is indicated at the time of the order. Due to the nature of the products and their absence of treatment before, during and after ripening, it is always possible to find small defects or imperfections on Avocados and Citrus Fruits that do not affect the quality: the category of products on sale, therefore, is to be considered " Second choice".

- Registration on the Site

To purchase on our site, you must be registered and have a personal account; the other activities are freely accessible. The Customer undertakes to enter exclusively personal data, not false, invented data or data from third parties. The address must be complete, including the house number, to avoid misunderstandings during transport.
The Customer declares to be of age: minors under 18 are not authorized to place orders via the online order form.

To register on the site, you will need to click on the "little man" icon at the top right next to the menu or make a first purchase. You will need to click on the wording "You don't have an account yet" by entering your username, email address and a password of your choice. Once the account has been created and logged in, the Customer will be able to place an order, make a reservation, consult the order status, modify personal data and addresses.

- Order acceptance

The order sent by the Customer will be binding on the Company only if the entire order procedure has been completed regularly, without the Website receiving error messages. The Customer will receive confirmation of the '' order placed with a summary of the products, the relative prices and the general and particular conditions applied to the order itself.

- Cancellation of the order

In addition to the provisions in 'Right of withdrawal', the Customer can request the cancellation of an order placed with advance payment within 2 hours of confirmation. We work by picking the fruit from the tree, we don't have any in storage, therefore two hours after confirming the order we proceed by organizing the collection and dispatch of the products. Any cancellation request received by the Company beyond the permitted terms will be considered not applicable. The modification of an order already received on the Site is not envisaged: it will therefore be necessary to first cancel the incorrect order and then repeat it in the correct manner. To cancel an order, you must send an email to amministratore@avocadobio.com indicating the exact reference number of the order.

- Legal guarantee of conformity
If the purchased product has defects, the customer has the right to have the product replaced. The Company has the satisfaction of its buyers as a priority. In this case, it is necessary to send an email to amministratore@avocadobio.com accompanying it with photos, so that the non-compliance can be acknowledged. We will contact you personally as soon as possible. Only in the case of Citrus and Avocado, the report must be made no later than 24 hours from receipt. After this period, the Company does not assume responsibility for the product, in line with what is stated in the 'Right of withdrawal . Citrus and Avocado'. In the case of visibly damaged shipment (broken and open packaging), the Customer must either refuse it or accept it by putting the words "accepted with reserve" on the courier's bill. In both cases, he will necessarily have to document the damage with a photo and contact the assistance as soon as possible. The Company will provide for the replenishment of damaged or missing goods, sending a new package back.

- Right of withdrawal

. Extra virgin olive oil

Purchases on the Site are subject to the provisions of Legislative Decree 206/2005 and Legislative Decree 21/2014, which guarantees the right to withdraw, for any reason, from the purchase contract within 14 days from the date of receipt of the goods. ; the dispatch and return of the goods must be made within a further 10 days. In order to take advantage of the right of withdrawal it is necessary that: the purchased good is substantially intact, free from damage or tampering; the right itself is exercised by a natural person, thus excluding purchases made by resellers or by subjects who in any capacity purchase for resale to third parties; the shipping costs for the return will be charged to the customer. The refund will be made within 14 working days of receipt of the goods with the Customer crediting the amount paid.

. Citrus and Avocado

In compliance with the provisions of Art. 59 of the consumer code Legislative Decree 6 September 2005 n. 206 (and subsequent amendments and additions), perishable products, short-term or at risk of deterioration are excluded from the right of withdrawal.

- Sales prices on the Site

All prices displayed on the Site are inclusive of VAT. They are net of transport costs, unless specifically indicated, and any discounts due to promotional codes. The Company reserves the right to make changes to its sales lists at any time and without notice; it is possible that special offers are provided at certain times.

- Invoicing and accompanying documents

The Company will issue an Electronic Invoice, and will send a copy to the email address indicated in the order, only to registered Buyers with a VAT number. For all others, the order confirmation email is valid as a receipt of the order. The information provided by the Buyer at the time of the order will be used for the accounting records. No changes will be possible after the tax document has been issued. It is important that the Buyer pays particular attention to verifying the data entered.

- Payment

The purchase can be made via PayPal, Credit Cards and Advance bank transfer. The IBAN on which to make the payment by bank transfer in advance appears during the payment routine and will be made out to Marando Nicola. Your name and surname, the order number and the reference to the Company must be entered in the description (for example Mario Bianchi - order P4689 - AvocadoBio), by sending a copy of the payment receipt to ordini@avocadobio.com. The shipment of the goods will take place on the first day after the amount has been credited.

- Payment security

Transactions on-lines that take place by credit card and Paypal account are made directly on the PayPal site through secure servers that adopt the SSL (Secure Socket Layer) protection system. This protocol does not allow the interception, falsification or modification of information. The Company is in no way aware of the data transmitted regarding the customer's Credit Cards or Paypal account.

- Invoicing and accompanying documents

For online sales there is no obligation to issue an invoice or receipt but only to note the entry in the register of fees (resolution no. 274/E of 5 November 2009 of the Revenue Agency). The order confirmation email is valid as a receipt of the order. The Company will issue an Electronic Invoice, and will send a copy to the email address indicated in the order, only to registered customers with a VAT number. The information provided by the Customer at the time of the order will be used for accounting records. No changes will be possible after the tax document has been issued. It is important that the Customer pays particular attention to verify the data entered. As regards the accompanying document, the Ministerial Circular 225/E/1996 indicated that the waybill, present in the package, is equivalent to DDT.

- Transport and Delivery

For logistical and organizational reasons, all orders received from Monday to Sunday will be processed on Monday and Tuesday of the following week. The Customer who has particular needs regarding the sending or presentation of the product,
you can report it to us in the order form during the purchase procedure: we will try to satisfy you as much as possible.

The products will be delivered to the street level of the address indicated by the Customer in the appropriate fields during the purchase procedure. The SDA-Poste Italiane or BRT-DPD express courier will deliver them from Monday to Friday, excluding holidays and national holidays. The estimated delivery time is 2-3 working days for Italy and 3-4 working days for abroad. The user will receive, from the carrier used, email or text messages indicating that the package has been accepted, the expected delivery date and the possibility of modifying it. During the Christmas and Easter holidays the estimated times may be longer. In case of absence on the first home delivery attempt, the recipient receives a notification via text message / email with a link through which he can customize the delivery. If the recipient is absent even on the second home delivery attempt, the assistant will leave a notice with the references of the Operations Center where the shipment is in storage. The storage lasts 7 working days and is free, after which the goods will be abandoned. There is no refund in case of non-delivery. The Company is not responsible for unforeseeable delays or those not attributable to it.

- Shipping fees

The cost of shipping our products to Italy and San Marino is free, with the exception of those directed to Sardinia and some peripheral locations for which an additional 2 € supplement is required. To know them click here.

There is also an additional € 12 supplement for disadvantaged locations. You can view them by clicking here. If your location is part of this list, we invite you to contact us to evaluate a possible alternative destination.

Orders received on the Site from foreign countries cannot exceed 15 kg, can only be issued from the countries indicated, will be shipped in a single package and have a variable surcharge depending on the country.

- Privacy

The Company will process the Customer's personal data in compliance with Legislative Decree 196/2003 of June 30, 2003 ("Privacy Code" - Consolidated Privacy Act of the Italian Republic), amended by Legislative Decree 101 of August 10, 2018 laying down 'Provisions for the adaptation of national legislation to the provisions of Regulation (EU) 2016/679 of the European Parliament and of the Council, of 27 April 2016 ("European general regulation on the protection of personal data"), For further information you can access the our page dedicated to privacy https: //www.avocadobio.com/privacy-policy.

- Disclaimer
All information relating to the Products provided on the Site is constantly updated. However, it is not possible to guarantee the complete absence of errors. The Company reserves the right to correct errors, inaccuracies or omissions even after an order has been sent and also to change or update information at any time. It is specified that the information provided on the Site is of a general nature and for purely informative purposes. The notions and any information on the physical benefits related to the consumption of the products described on the site are for illustrative and explanatory purpose only. Nothing on the Site can be construed as an attempt to offer or render a medical opinion.

- Major force

The Company will make every effort to comply with its obligations. However, it cannot be held responsible for delays or non-dispatch / delivery caused by circumstances beyond its reasonable control. Such circumstances include for example strikes, wars, natural disasters and any other event that makes the production, transport or delivery of products impracticable.

- Competent Court

These Conditions of Sale are governed by Italian law. For anything not specifically indicated in these Conditions, the Legislative Decree 185/99 "implementation of Directive 97/7 on the protection of consumers in the field of distance contracts". The sales contract between the customer and the company is intended to be concluded in Italy and governed by Italian law. For the solution of disputes relating to the interpretation or execution of this document or individual purchase orders, if the Customer is a consumer pursuant to the Consumer Code and is resident in Italy, the court of his municipality of residence or domicile; in all other cases, the exclusive territorial jurisdiction is of the Court of Locri (RC).

Last modified on 10/16/2023